Shipping policy

Delivery Areas:
We deliver across London. Deliveries outside this area are subject to availability and must be agreed in advance with the Calluna team.

Delivery Times:
We aim to deliver all orders within the chosen delivery date and time window. Delivery schedules can vary due to seasonal demand, product availability, traffic or courier delays.

We reserve the right to cancel or reschedule a delivery if we believe the courier cannot complete it safely or within business hours. Customers will be informed of any significant delays.

Delivery Charges:
Delivery costs are calculated at checkout based on postcode and service speed. Additional fees may apply for same-day or timed deliveries.

Parking and Access:
If suitable parking or loading access is unavailable, particularly for events or private installations, the client is responsible for covering street parking charges or unavoidable penalty fees incurred.

Delivery Accuracy:
It is the customer’s responsibility to provide complete and correct delivery details. If a delivery cannot be completed due to incorrect information, a replacement and re‑delivery fee will apply.

Safe Place Deliveries:
If authorised by the customer, arrangements may be left in a “safe place.” In this case, responsibility transfers to the customer at that point, and no refund or replacement will be issued for loss or damage thereafter.