Refund policy

For cancellations, online orders may be cancelled immediately after purchase or up to 24 hours before the delivery date for a full refund. If you contact us within 24 hours of delivery and the arrangement has already been prepared, we may be unable to issue a full refund.

For contractual flower arrangements, we ideally require one week’s notice for cancellations or changes; however, a minimum of 48 hours’ notice is required.

Perishable Nature of Goods:
Due to the nature of flowers and plants, we cannot accept returns or cancellations after dispatch. Flower longevity varies naturally and cannot be guaranteed once delivered.

Quality Concerns or Damage:
If your order arrives damaged, incomplete, or unsatisfactory, please contact us within 12 hours of delivery at info@callunaflowers.co.uk with a photograph. Once reviewed, we may offer a replacement, refund, or store credit, as appropriate to the circumstances.

Non-Perishable Items:
For non‑perishable items such as vases or gifts, you may cancel or return them within 14 days in line with the Consumer Contracts Regulations, provided the item is unused and in original packaging.